Neural Earth Customer Support & Success

Santiago Cucalon

This folder contains all support and knowledge base articles for the Neural Earth Risk platform.

Risk Platform

This guide walks you through the sign-up process and initial setup so you can start managing your portfolio and properties right away.

How to sign up and create an Organization

This guide provides instructions on how to view a comprehensive risk report for a property and a portfolio in Neural Earth.

How to view a Portfolio and Property report

This guide explains each role's permissions to help manage team responsibilities effectively.

Understanding user roles & permissions

Learn how to accept an invite to join an organization in Neural Earth and sign up your account.

How to accept an Organization invite and create an account

Easily invite new users to join your Organization in Neural Earth by following this step-by-step guide.

How to invite users to an Organization

Everything you need to get started with your Neural Earth account.

Getting Started in Risk

This guide will help you understand how to edit property details in your portfolio to keep data up-to-date, crucial for portfolio analysis.

Managing and editing Properties

This guide walks you through the process of creating, editing and managing your portfolios.

Managing and editing Portfolios

Accurate address formatting ensures smooth batch property uploads, prevents processing failures, and provides precise risk assessments.

How to batch upload properties

This guide will help you create a portfolio and add a property, enabling you to organize and analyze your data seamlessly.

How to create a Portfolio and add a Property

Learn how to utilize the central dashboard for searching, sorting, and managing all properties in your organization.

Utilizing the All Properties page

Learn how to read and interpret Neural Earth Property Reports, including RiskRank scores, statistics, charts, and insights.

Understanding a Property report

Learn how to read and interpret Neural Earth Portfolio Reports, including Portfolio RiskRank scores, charts, and portfolio risk insights.

Understanding a Portfolio report

Learn how to manage, edit, and track changes across the property details and estimated TIV tables for accurate property risk and valuation analysis.

Managing and editing Property details & TIV

Core platform features, toolings and functions.

Risk - Platform Features & Tools

Explains RiskRank, Neural Earth’s proprietary method for scoring interconnected risks over time using near real-time data.

What is RiskRank™️?

This guide outlines key platform definitions to help users better understand critical concepts and how they impact decision-making.

Neural Earth Platform Definitions

Explore key terms used in Neural Earth Property Reports to better understand property risk insights and analytics.

Key Terms in Property Reports

FEMA classifies flood risk levels from high-risk Special Flood Hazard Areas to minimal-risk zones, impacting insurance & property decisions.

Understanding FEMA Flood Zones: Risk Categories & Designations

Risk - General

This guide provides instructions to help update payment and billing information, view invoices, and cancel subscriptions.

How to manage your subscription, billing, and payment information

Learn how to securely update your Neural Earth account email, reset your password, and recover access if you've forgotten your credentials.

How to update your email and reset your password

Risk - User Account & Billing

This guide will help you understand our subscription plans, compare features, pricing, and choose the best plan for your organization.

Choosing your Organization's subscription plan

This guide explains what empty seats are, how they are created and billed, and how they can be assigned to team members.

How to manage and assign empty seats

This guide outlines role assignments, ownership transfers, and member removal processes for effective member management.

Managing user permissions and roles

This guide explains how to permanently delete an organization and all associated data, reports, and user access and what happens after.

How to delete an Organization

Learn how to best manage your organization in Risk. 

Risk - Organization Management

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